Data and uninstall
The app reads and stores your members' and applicants' names and e-mail addresses. It never asks for or reads addresses, phone numbers or payment details. Each membership is also saved on the customer in your own Shopify store, as app data that Shopify's checkout reads.
What the app keeps
| Data | Why |
|---|---|
| Applications: name, e-mail, customer ID, your questions' answers, marketing answer, group, language, status, rejection reason, dates | Review and history of applications. |
| Proof files uploaded with applications and renewal requests | Review. Stored privately; only staff signed in to the app can open them. |
| Members: customer ID, name, e-mail, status, dates, group, personal discount, discount used this period, how they joined, language, staff note | The member list, the discount and the e-mails. |
| Membership history (approved, renewed, end date changed…) | The member page's history. No personal data in it. |
| Orders with the member discount: order ID, customer ID, discount, subtotal | The allowance and Program value. |
| E-mail records: customer ID, which e-mail, period, time, delivery result | Stop the same e-mail from being sent twice. The content isn't stored. |
| Your settings, groups, edited e-mail texts, plan and trial status | Running your program. |
Data is stored with Cloudflare in Western Europe. The full policy is on the privacy page.
Marketing consent
The form's marketing box is optional and separate from applying. The answer is shown on the application. The app doesn't send marketing e-mails and doesn't change the customer's marketing consent in Shopify; update it in Shopify yourself if the applicant agreed.
Customer data requests
When Shopify forwards a customer's data request, we send you the records we hold for that customer within 30 days. When Shopify asks us to erase a customer's data, the app deletes that customer's applications, proof files, membership, history, order records and e-mail records.
When you uninstall
The app's access to your store is deleted at once, and the member discount and checkout rules stop applying. Shopify removes the membership data saved on your customers.
What stays in Shopify: the customers the app created, and the tax exempt mark on members if you used Mark members as tax exempt — remove it in Shopify if you no longer want it. Remove the app's blocks from your theme and customer accounts, and the menu link to /apps/pro.
48 hours after uninstall, Shopify sends a shop data deletion request and the app deletes everything it stores for your store. If you reinstall before then, it's kept.
If you might come back later, select Members → Export CSV first: the file can be imported again.