Warranty Registration
Lilya: Warranty Registration lets your customers register the products they bought, see their warranties in their customer account and ask for support when something goes wrong. You manage registrations and claims in the Shopify admin.
Customers are logged in to your store when they register, so every registration belongs to a real customer. A barcode or SKU must match one of the customer's own orders in your store, never more units than they bought. Serial numbers also work for products bought elsewhere, and a serial number is never registered twice.
Where to find things
| Place | Use it for |
|---|---|
| Shopify admin → Apps → Lilya: Warranty Registration (home) | Setup guide until setup is done, new claims to review, Overview of this month, Open claims, Latest registrations and Your setup (default warranty and plan). |
| Registrations | Every registration with search. Open one to see the product, code, order and warranty dates, to void it or reactivate it. |
| Claims | Support requests from customers, filtered by status. Open one to see the problem and photos, reply, write internal notes and set the status and outcome. |
| Settings | Three tabs: General, Rules and Serial numbers. |
| Online store → /apps/warranty | The registration page: products from the customer's orders, the code box, My products and support requests. |
| Theme editor → Apps | The Product registration block: the same form on any page. |
| Customer accounts → Profile | The Product warranties block: registered products, warranty end dates and open requests. |
How it works
- A customer opens your registration page (
/apps/warranty, or your own page with the block) and logs in. - They pick a product under Products from your orders, or scan or type a barcode, SKU or serial number and select Register.
- The app finds the product and the order line, applies your warranty rule and shows the product under My products with its warranty end date. If your rule asks for a serial number, the customer enters it.
- When something is wrong, the customer selects Request support on the product, describes the problem and adds photos.
- The claim appears on the app home and under Claims. You reply, set the status and record the outcome. The customer sees your replies and the status on the same page.
Next steps
- Quick start: set up in a few minutes.
- Warranty rules: different lengths for collections and products.
- Serial numbers: formats and imported lists.