Settings and e-mails
Settings → General. Select Save in the save bar.
Default warranty
The store-wide rule, see Warranty rules.
Warranty start without an order
For serial numbers registered without a matching order:
- On the registration day (default).
- On the purchase date the customer enters, with Oldest purchase date accepted (months back) (default 24). These dates are marked customer-declared in the admin.
Claims
Claims after the warranty has ended: Accept them, marked "Out of warranty" (default) or Don't accept them.
Customers
- Ask for email marketing consent on the registration form: shows an unticked "Email me news and offers" box. Customers who tick it are subscribed to your e-mail marketing in Shopify. Off by default.
- Email customers about registrations and claims: off by default.
Customer e-mails
With e-mails on, customers get:
| When | Subject |
|---|---|
| A product is registered | Your product is registered |
| A claim is received | We received your request #number |
| You reply | New reply to your request #number |
| You change the status | Request #number: status |
E-mails are sent from notify@mail.lilya.work with the sender name "Lilya Warranty – your store name"; customers' replies go to your store's contact e-mail. They're in English.