Data and uninstall
The app stores customer IDs, registrations and claims. It reads customer names and e-mail addresses from Shopify when it shows them to your staff or sends an e-mail, and doesn't store them. It never asks for addresses, phone numbers, invoices or payment details. The full policy: privacy policy.
What the app keeps
| Data | Why |
|---|---|
| Registrations: customer ID, product, variant, SKU, serial, order and order line, dates, warranty terms, status, void reason, marketing answer | My products, the warranty, the admin. |
| Claims: customer ID, number, problem, description, photos, status, outcome | Support requests. Photos are private: only the customer and your staff can open them. |
| Claim conversation: replies, internal notes, status changes | The claim's history. |
| Failed code checks per customer and day (kept two days) | Stop serial number guessing. |
| Your settings, rules, serial lists and plan | Running the app. |
A summary of each customer's registered products is also saved on the customer in your Shopify store, for the Product warranties block.
Customer data requests
- Erase: when Shopify asks us to erase a customer's data, the app deletes their registrations, claims, conversations, photos and code checks.
- Data request: we send you the customer's records within 30 days.
Uninstalling
The app stops working in your store right away. 48 hours later Shopify asks us to erase your store's data, and everything the app stored is deleted, including photos. If you reinstall within 48 hours, it is kept.