Warranty rules
Every registration gets the most specific rule that applies:
- Product exception (one product), else
- Collection rule (the top one in the list if the product is in several collections), else
- Default warranty (Settings → General).
Variants share their product's rule.
What a rule sets
- Warranty: Products have a warranty, or no warranty (registration without a warranty).
- Length in months.
- What the warranty covers (optional): shown on the customer's card.
- How customers identify the product: SKU or barcode, SKU only, Barcode only or Serial number.
- With Serial number, Serial number check: Any serial number, Must match a format (with Serial number format) or Must be on my imported list (see Serial numbers).
Adding rules
Settings → Rules:
- Add collection rule: pick a collection, set the terms, Save rule. Move rules up and down: the top one wins when a product is in more than one collection.
- Add product exception: pick a product, set the terms, Save rule.
Up to 100 rules per store.
Test a product
Test a product shows which rule a product gets and why. Use it after changing the order of collection rules.
Example
A store sells kitchen tools, lamps and stoves:
- Default: 24 months, SKU or barcode.
- Collection "Lighting": 36 months, Serial number, format
HL-#####. - Product exception "Basecamp Stove": 60 months, Serial number, Must be on my imported list.