Registration page and block
Customers register products on /apps/warranty or in the Product registration block. Both show the same form, in your theme's fonts and buttons.
Logging in
Registration and support requests need a customer login. Customers who aren't logged in see a Log in button.
Ways to register
- Products from your orders: products on the customer's orders that still have units to register. One click on Register.
- Barcode, SKU or serial number: the customer types the code or, on phones that support it, selects Scan barcode. Upper and lower case and spaces don't matter.
What a code may be depends on the rule for the product (How customers identify the product):
| Setting | Accepted |
|---|---|
| SKU or barcode | The variant's SKU or barcode, if it's on one of the customer's own orders. |
| SKU only / Barcode only | Only that field. |
| Serial number | A serial number, checked by your rule (any, a format, or your imported list). If the product is on an order, the order is linked; if not, the registration is still accepted. |
A SKU or barcode never registers more units than the customer ordered: an order line with quantity 3 allows three registrations. Cancelled orders, refunded lines and deleted products don't count.
When a code can't be accepted, the customer always sees the same message: "We couldn't verify this code." It never says whether a serial number exists or belongs to someone else.
Warranty start
- With an order: the order date.
- Serial number without an order: by Settings → General → Warranty start without an order: On the registration day, or On the purchase date the customer enters (no future dates, at most the number of months you set). Entered dates are marked customer-declared.
The registration keeps the warranty terms it was made with. Later rule changes don't change existing registrations.
My products
Each registered product shows its code, the warranty end date, whether it's covered, what the warranty covers and any support requests. Request support opens a claim, see Claims.
Limits against guessing
Code checks are limited to 10 a minute per customer. After 20 failed checks in a day, the customer can try again tomorrow.
Scanning with the camera
Scan barcode opens the phone's back camera and fills in the code it finds: EAN, UPC, Code 128, Code 39, ITF, QR and Data Matrix. Browsers with a built-in barcode reader use it; on others, such as Safari on iPhone, a reader is loaded the first time the customer taps the button. The customer allows the camera once, and can tap Stop scanning at any time. If the camera can't be used, or nothing is found within 30 seconds, the form asks them to type the code.