Troubleshooting

A product shows no fit badge. The shopper has no pet yet, or the product has none of the pet metafields. Add at least pet_species or a weight range. See Pet profile.

The portion block doesn't show. Turn on Theme settings → Portion calculator, and give the product kcal_per_100g and its variants pack_grams. See Portion calculator.

The pet's name doesn't appear in a heading. The heading needs the [pet] token, for example "Treats [pet] will love". Check that the pet profile is on in theme settings.

A section shows a hint instead of content in the editor. Some sections, such as bundle and quote request, need settings or products before they show on your store. Open the section and fill in the fields the hint names.

Accelerated checkout buttons are missing in the cart drawer. They are off by default for speed. Turn them on in Theme settings → Cart.

Pets disappear on another device. Profiles are stored in each browser, so a shopper adds their pet again on a new phone or computer.

Still stuck? Contact support.